Support for the client, fast, efficient and for life.

The secret of excellence, is the ability to maintain it over time. For our clients, after-sales service, training and technical assistance are at least as important as the products we produce in order to keep a high level of availability during the product life cycle.

Ficep Customer Services are managed by a professionally trained team to respond in real time to the requests from all over the world.

Professionalism, know-how and communication skills are essential requirements for all the people involved in the technical assistance and after-sales service.

Help-line

On the Ficep Help-Line, active from Monday to Friday, all the operators are professional technicians, specialized in recognizing, analyzing and diagnosing a technical and/or application problem remotely thanks to their special training.

The service is organized in order to supply each client with a precise reference at all times, with an ample and constant availability for speedily resolving each issue and reducing any machine downtime to the minimum. For this reason, when you call with a problem, you have already started to resolve it.

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Help-line
Teleservice assistance
Teleservice assistance

Using in-depth diagnostic tools, our technicians can reach a rapid solution to the problem.

Ficep Teleservice is a telemetric assistance, used to resolve software related or configuration issues, which enables remote interaction with the machine.

Approximately 95% of the issues are resolved remotely using this technology.

Teleservice is supplied as standard through a dedicated line and is particularly useful for the rapid and correct implementation of software updates.

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Your global service partner in all latitudes

For more complex technical problems, our proximity to the client is guaranteed by a worldwide network of engineers and specialized technicians. This team is ready to intervene on-site, to analyze each situation and define the most appropriate solution.

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The first step is the one that counts. The start-up phase is the most delicate moment for each customer.

Operating in close-contact with the company, our technicians not only check that the installed machines are working properly, they also check on-site that new software is correctly interfaced and fully compatible with the customer’s information system.

Our technicians work closely with service management to define the installation program. In this phase assessments meetings with the client are carried out prior to the installation, to define an adequate plan which takes into consideration safety, foundation and delivery logistics information.

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Questions?

For any question, request or proposal, please do not hesitate to write us
or book one online appointment with one of our experts.

Our structured global network can assist you for any requirement about sales, after-sales support, training and spare parts supply.

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