The efficiency of a plant is decisive in ensuring its operative continuity.

A structured service

An integral part of our service is planned maintenance checks, which enable any malfunctions and consequent machine down time to be prevented.

For extraordinary and emergency maintenance intervention work, we offer an on demand, rapid intervention service at the site of the client for all problems which cannot be resolved at remotely using the tele-diagnostics services.

This service is guaranteed throughout the world by our international technical assistance network.

Maintenance contracts

In order to give a maximum piece of mind to our customers, standard maintenance contracts can be promoted for our equipment. This includes the scheduled technical visits of our technicians to double-check the lines status, verify the working performances, adjust all parameters to obtain the best working conditions and suggest eventual parts replacements.

Thanks to this important service our customers can take advantage of our long experience in order to always have the best performances on their Ficep lines.

Our customer, depending on their needs, can count on three different support packages.

HOTLINE & REMOTE SUPPORT CONTRACT

This package is included free of charge in the supply of all the Ficep lines and includes:

  • Hot-line assistance from our specialized technical staff that is able by phone to recognize, analyze and diagnose technical or application problems

  • Remote support via Teleservice, a telemetric assistance used to resolve software related or configuration issues, which enables remote interaction with the machine

Get more information

HOTLINE & REMOTE SUPPORT CONTRACT
MAINTENANCE CONTRACT
MAINTENANCE CONTRACT

This is an annual preventative maintenance contract which includes all the services of the basic package plus the following:

  • Periodic on-site visits by our factory trained technician to check the lines status, productivity, verify and adjust the parameters and suggest eventual parts replacement

  • Special pricing for the supply of spare parts, consumables, extra- after-sales services and maintenance training on the line

Get more information

FULL SERVICE CONTRACT

The full service contract includes all the services that are part of the basic package and maintenance contract, plus the replacement of parts subject to wear.

Get more information

FULL SERVICE CONTRACT

Contact our staff to take advantage of a service contract!

Contact us for support
Hai una domanda?

Questions?

For any question, request or proposal, please do not hesitate to write us
or book one online appointment with one of our experts.

Our structured global network can assist you for any requirement about sales, after-sales support, training and spare parts supply.

Utilizza il form sottostante per iscriversi alla newsletter

    I read the privacy information and I agree on the use of my personal data.
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Fill-in this form for any question, request or proposal, we will be pleased to answer to you as soon as possible.

      I read the privacy information and I agree on the use of my personal data.
      This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.