The best surprise is no surprise!
The steps of equipment evaluation, preparing for the delivery, pre-acceptance, training, installing and buying automated equipment should not present unexpected surprises. Over the years we have developed a methodical approach to this process to eliminate the development of any unexpected events.
In the past a firm would attempt to evaluate the merits of different system alternatives based upon a vendors presentation and demonstration as alternative evaluation tools were not available.
Ficep has taken the guesswork out of the buying experience.
With Ficep, the process starts with a plant visit and interviews with the potential client to determine the nature of their target market, size of projects performed in the past, review of existing technologies in place and a vision for the future. Based with this information, the Ficep engineering team develops alternative proposals and layouts to present to the client with projected throughput and a review of the respective advantages and concerns.
Once a 3D layout concept or concepts are agreed upon, Ficep uses their proprietary software to determine the actual production time required to process a clients past job on the new proposed system layout.
The software sequences the production then depicts graphically the job running through the proposed layout indicating the material flow with any potential bottlenecks and finally the actual manhours to process the job.
This is an extremely valuable tool in developing the proper equipment and layout configuration to meet a clients requirements and take the guess work out of the process.
Once the equipment has been ordered and the delivery scheduled, the Ficep Engineering group prepares the necessary detailed layouts for installation with any required foundations.
We feel that both Ficep and the client have a mutual goal to have the operators and staff able to generate the anticipated systems performance as soon as possible. For this reason, Ficep has invested in the ACADEMY OF TECHNOLOGY. The ACADEMY consist of extensive lines under power for the required training process. Frequently this training can occur on the client’s actual equipment. In addition to the practical equipment training at the ACADEMY, Ficep employs numerous professional trainers for diverse classroom training that is also part of the process. Experience has proven that performing this initial training, away from the clients daily challenges, is much more effective and enables a faster ramp up after the installation process is concluded.
Once the client is at the ACADEMY for training a pre-acceptance testing of their line is performed. This makes sure the equipment is performing to the clients expectations and eliminates any surprises that without this step may only be exposed after the final installation.
Prior to the receipt of the equipment, a member of Ficep’s service team visits the client to make sure the site is properly prepared for the installation so it can be implemented in the most efficient manner.
Once the equipment arrives at the clients site our staff arrives to supervise the positioning of the equipment, coordinate the installation process, carry out the final acceptance test and conduct the final training of the client’s staff.
Ficep maintains an extensive staff of factory trained technicians to support the client going forward.
This service can entail telephone support which historically resolves approximately 95% of all issues. Even if this process is not successful in resolving an issue it provides a roadmap of what could be the problem and what parts maybe required so they can be shipped to be available upon the arrival of a field technician.
The ultimate performance of any system not only rest with the installation, training and start up but also addressing applications correctly.
The diverse capability of the Ficep equipment can frequently be unleashed to a higher level with proper tooling and advice. We maintain a skilled staff to consult the client as to the proper tooling and approach for specific applications.