Our Services

We are committed to continue to invest and improve in this area to make sure we deliver the best customer service that you can experience!

When you start a business, sales need to be the initial ingredient in a successful business plan, but continued growth can only transpire as the result of successful customer service. During the past few years our investment in this part of the business has been paramount and continues as our customer service staff has now grown so that our ratio of customer service staff to installations is the best in our industry!

The size of a customer service organization compared to the number of installations is extremely important, but this is only part of a successful support plan as the organization within the team and their ability to embrace state-of-the-art technological solutions is what is behind a successful customer service team!

The progressive changes that have been implemented to-date permit us to now resolve 98% of customer challenges on the same day. This is a testament to the power of the Ficep “TeleService” which through the internet unleashes the diagnostic power of our PC based control system so we can essentially place a tech on-site in minutes! The same diagnostic routines, parameter changes, software installations, etc. that a tech traditionally performs on-site can now be implemented remotely through the internet.

Let’s explore some of the investments and progressive changes that we have implemented during the past few years to grow our customer support.

Services and operations

Consumable tooling prices that win us business everyday!

The ability of firms to achieve the maximum productivity and versatility from their fabrication equipment is dictated by understanding the systems capability and matching this with the proper tooling in conjunction with productive feeds and speeds. Ficep Corporation is committed to implementing the resources to assist firms achieve this goal. As a machine tool builder we offer tooling at great prices more as a service as we want to make our customers as competitive as possible in the industry. Our tooling product manager, Charlie Sanza, has extensive experience assisting firms with their tooling and fixturing challenges for a wide variety of applications.

We encourage firms to take advantage of Charlie’s many years of experience to let him consult with you concerning your application to make sure we provide the optimum solution to keep your fabrication cost as low as possible.