Sales & After-Sales
As a leading steel company, we are at the forefront of innovation, consistently providing comprehensive steel structure solutions for various industries, including agricultural, industrial, and residential sectors. We take pride in offering a wide range of high-quality machinery that fully satisfies the demanding requirements of the structural steel and fabrication industry.
Our diverse product offerings include valves, motor shafts, gears, pedal cranks, connecting rods, hooks, pipes, plates, bolts, crankshafts, axle shafts, flanges, spanners, and other working instruments. Moreover, we supply machinery for various essential processes like cutting, milling, countersinking, scribing, plate processing, steel structure fabrication, oxy cutting, plasma cutting, beveling, angle shearing, and more.
With our extraordinary machines and customized solutions, we are committed to meeting our clients’ needs and delivering top-notch products that stand up to the highest quality standards. Whether for large-scale industrial projects or individual residential requirements, we can cater to all aspects of the steel industry, ensuring efficiency and excellence in every step of the process.
At Ficep Middle East, we understand that maintaining a strong and lasting relationship with our clients is crucial, and their success is intertwined with our own. That’s why we prioritize providing exceptional after-sales service, training, and technical assistance so that our clients experience constant support throughout the entire product life cycle.
We firmly believe that the secret to achieving excellence lies in our ability to sustain it over time. Our after-sales service plays a main role in this matter. Professionalism, extensive know-how, and effective communication skills are essential qualities we value in our technical assistance and after-sales service team. We ensure that our team members possess the expertise required to provide comprehensive support and guidance to our clients. Whether it’s troubleshooting, maintenance assistance, or general inquiries, our team is committed to providing timely and accurate solutions.
In addition to addressing immediate concerns, we also recognize the importance of proactive measures to guarantee the optimal performance and longevity of our steel products. We provide extensive training sessions tailored to the specific needs of our clients, ensuring they are well-versed in the operation, maintenance, and best practices associated with our steel products.
We are dedicated to offering comprehensive installation services to ensure seamless and efficient integration of our steel products into our clients' operations.
Our installation process is meticulously planned and executed by a team of experienced technicians and engineers who work closely with our service management to deliver the highest level of quality and customer satisfaction.
Before the installation begins, our technicians engage in a series of assessment meetings with the client. These meetings serve as an opportunity to thoroughly understand the client’s requirements, operational needs, and specific project goals.
During the assessment phase, we prioritize safety as a fundamental aspect of our installation process. Our technicians work diligently to identify potential hazards and develop safety protocols.
Moreover, we collaborate closely with the client to assess the site conditions and determine the appropriate foundation requirements for optimal performance and stability. By taking into account factors such as load-bearing capacity, environmental conditions, and local regulations, we ensure that the foundation is well-prepared to support our machines effectively.
Throughout the installation phase, our team maintains open lines of communication with the client. We provide regular updates on the progress, addressing any queries or concerns that may arise. Our technicians are committed to delivering a high standard of workmanship, ensuring that the installation is executed with precision and attention to detail.
We constantly go above and beyond to maximize the efficiency and performance of your machines by offering high-quality spare parts and original components that promise excellent operation and longevity.
To guarantee the best quality results for our clients, we have established strong partnerships with leading manufacturers from around the world. This allows us to offer an extensive selection of sawing blades, drilling tools, and cutting tools that are sourced from renowned brands. Some of our valued partners include Hypertherm, Harris, Lenox, Kennametal, and more.
Having these partnerships in place not only enables us to provide outstanding tooling options but also ensures that we maintain a ready stock of these essential spare parts. This means that you can rely on us to promptly supply the necessary spare parts whenever the need arises, minimizing any potential downtime and maximizing the productivity of your operations.
Ficep Middle East offers turnkey project services for steel forging and steel structure manufacturing. With our expertise and customized approach, we provide end-to-end solutions that encompass every stage of the project.
We handle all aspects of project planning, coordination, and execution, allowing you to focus on your core business while we ensure a smooth and efficient process. Moreover, our technical department meticulously plans and develops detailed project designs, ensuring that every machine is engineered to deliver the highest productivity, quality and precision.
We also provide comprehensive training to your personnel on-site and in Italy, empowering them to operate and maintain the machines effectively.
Additionally, our team is always available to offer ongoing support and assistance, addressing any technical issues or troubleshoots during the production. Trust Ficep Middle East to handle your projects from A to Z, delivering customized machines, managing the entire project lifecycle, and providing ongoing support. Contact us today to discuss your project requirements and experience the benefits of our comprehensive turnkey solutions.