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Our Services
Comprehensive support from Ficep UK
At Ficep UK, we offer the highest ratio of service engineer to installations in the UK steel processing systems industry. Our experienced team is committed to delivering responsive, dependable support to keep your operations running as efficiently as possible.
Our 1600 sqm headquarters based at Wakefield Europort is home to our service, spares, and tooling departments.
We have a large service department that manages all UK requests for parts, tooling and consumables and boast a large team of engineers located around the country to ensure fast response times.
We understand your Ficep system is central to your production. That’s why we’ve developed our service model to prioritise uptime and reliability.
The part you need, when you need it
We maintain an extensive inventory of spare parts at our UK facility to support rapid fulfilment. This is now managed and tracked with the implementation of automated software to provide spare parts back up locally.
The system tracks traditional usage so we can focus on our quick turnaround of spare parts for overnight delivery. Some customers who can’t wait for next day delivery can collect directly from our HQ.
Our dedicated tooling department supplies Ficep-approved tools and consumables, ensuring machines operate at peak efficiency and maintain long-term value. Our machinery, like the Ficep Gemini, has tools and consumables that will need replaced during the lifetime of the machine. By choosing the Ficep recommended spares and consumables customers are guaranteed to benefit with our experience and keep machines operating at maximum efficiencies and for as long as possible.
For information regarding parts please call our service department on:
01924 897756
or
Our vending machines offer easy, automated access to essential tools and consumables, including health and safety equipment.
The systems are compact, flexible and use swipe cards to select items, while tracking usage by person, time and part.
All tooling is managed by us through automation technology, streamlining the process and cutting out admin time. Stock levels are automatically detected by the software, which sends weekly and monthly reports directly to us, meaning the exact amount of tooling stock is replenished, as and when required, without customer personnel having to do anything.
Customer service administration & service contracts
Reach our customer service and support team directly on 01924 897 756. Your request is logged via our technical support team with all relevant machine information for a quick follow up when an engineer becomes available.
We provide multi-level 12-month service packages to provide the right level of support for steel processors of different sizes and requirements.
Standard package: One annual service with a Ficep CNC machine engineer, response within 48-hours, and two call out days during the year.
Premier package: Two annual services, priority response from a CNC machine engineer plus the service call out.
Bespoke package: Tailored plans allow you to build the right schedule for CNC machine maintenance and service. From pre-booked call out days to quarterly servicing, build the right package based on your needs.
We offer dedicated in-house training at our Wakefield HQ for your operators, maintenance staff and programmers.
The training is in a classroom setting without the typical interruptions that generally occur when training is done on site. This can also be carried out at our parent company’s facility in Varese, Italy, before installation.
This service is used by new and existing customers who have new staff that require training. We currently schedule these three-day courses to suit a customer’s requirements. We train your operators and engineers on
Daily operation
Software use
Maintenance
Troubleshooting and problem solving.
Our technical support team have over 20 years of experience with Ficep CNC equipment.
Whether on-site or remote, they provide expert help to diagnose and solve issues quickly. We can tell you up to the minute when your engineer will be on site, and our service call chain logs everything our engineers find, including images and video, for complete service support. Our service engineers provide all the necessary worksheets there and then, including customer copies, significantly reducing service administration time.
We fix over 80% of service calls remotely, often the same day. Our internet-enabled PC-based control system lets engineers access your CNC system directly to adjust settings, install software, or run diagnostics without a site visit.
After sales support
Each machine is logged by serial number in our system, giving us quick access to technical documents and service history. By utilising this system, we can provide fast, accurate support, including remote guidance with screen sharing and video calls. Our engineers complete digital service reports on-site, including photos and findings, which are sent to you immediately for transparency and peace of mind.
We know great customer support is essential.
That’s why we invest continuously in people, technology, and facilities to deliver the fast, effective service you expect. We’re proud to support the UK’s structural steel and plate processing industries with reliable, expert service.
Questions?
For any question, request or proposal, please do not hesitate to write us
or book one online appointment with one of our experts.
