Field Service Engineer

As Field Service Engineer at Ficep UK you will provide the highest levels of customer service to commercial clients across the broad range of Ficep Steel Processing CNC machines.

Main duties

• Carry out field installations, preventative maintenance, equipment health checks/site surveys and repairs across the broad range of Ficep’s Steel Processing CNC machines and agency machines.

• Liaise with site contacts, in particular conducting a call-ahead to the customer prior to site arrival, updating the office on work completed and outstanding before leaving customer site. The identification of new equipment opportunities including spares, service contracts, service work and any other service opportunities.

• Work with colleagues to improve and feedback on general team efficiencies, for example, first time fix rates, recalls, fix timescales and machine activity.

• Investigate, diagnose and rectify any customer equipment faults in a timely manner.

• Report any Health & Safety issues to a responsible person at the customer site at the point of discovery including documenting on the Big Change System including the name and position of the person you reported it to.

• Ensure continual accuracy of data inputted in the Big Change Service Management System including the capture of a responsible client signature.

• Identify opportunities for minor repairs and spares and highlight these to the client as recommendations. Capture any material and labour requirements to enable a formal commercial proposal.

• Provide technical support if and when needed and operator training to the customer.

• Provide feedback to assist Ficep in maintaining good customer relations and raise complaints where necessary and feedback sales opportunities.

• To adhere to and support the company Health & Safety policy.

• Attend all service meetings.

• Any other duties as reasonably requested by the UK Service Manager/Ficep management.

Essential requirements

To be considered for this role, you must have service engineering experience and a clean driving licence. It is also essential to have the following:

• Electro-mechanical and PLC fault-finding experience

• An engineering qualification and at least one year field engineering experience

• As a machine Tool Field Service Engineer, you must be IT literate and able to work on your own initiative in a fast-paced environment

• Good interpersonal skills, good timekeeping, hardworking and tenacious to achieve results

• Knowledge of CAD/CAM software would be an advantage, as would a good split of mechanical and electrical experience.

To apply, please email your CV and covering letter to info@ficep.co.uk