IT SYSTEM ADMINISTRATOR

Job description

FICEP S.p.A., a company operating in the metalworking sector, is looking to strengthen its team and is seeking an:

IT SYSTEM ADMINISTRATOR

The successful candidate will join the IT team and report directly to the IT System Manager. The main responsibilities will include:

Key Responsibilities

• Providing IT systems helpdesk support to internal users via telephone, email and chat.

• Promptly resolving hardware and software issues on personal computers and devices such as smartphones and tablets.

• Ensuring that support requests are handled efficiently, professionally and with the required level of confidentiality.

• Preparing and updating technical documentation related to NIS2 and ISO 9001 requirements, ensuring compliance with deadlines for the relevant authorities and certification bodies (ACN, certification bodies).

• Managing and maintaining the telephone system infrastructure.

• Monitoring system security logs and alerts (firewalls, antivirus) and managing the necessary follow-up actions.

• Managing both wired and wireless network infrastructures, including local and remote networks.

• Providing technical assistance and system support.

• Preparing, configuring and installing PCs, physical and virtual servers, and related software.

• Contributing to infrastructure maintenance, including planned extraordinary maintenance activities that may occasionally be carried out outside normal working hours, as well as regular routine maintenance.

Requirements:

• At least 10 years of experience in a similar role.

• Ability to interact effectively with internal users and IT suppliers.

• Good written and spoken English.

• Ability to adapt quickly and learn and apply company policies and procedures.

• Good knowledge of Microsoft Office 365 and other tools such as Copilot and Teams.

• Ability to work independently, autonomously and as part of a team.

Preferred Skills:

• Microsoft Server operating systems 2016 and later, including related products.

• Active Directory / GPO.

• VMware ESXi / vSphere.

• Knowledge of networking technologies (VLAN, VPN, TCP/IP, routing).

• Knowledge of Alcatel networking equipment and Alcatel telephone systems.

• Knowledge of Sophos Antivirus and Barracuda firewalls.

• Knowledge of Cisco Wi-Fi access points and equipment.

Position Details:

• The role will be office-based, with the possibility of short trips to nearby company locations (within a maximum distance of 10 km).

• Full-time, on-site position from Monday to Friday. Remote working is not available.

• A valid driving licence and own car are required.

• Gross Annual Salary (RAL): €40,000–€45,000, depending on the candidate’s experience and skills.